Privacy Policy

Last Updated: April 22, 2026

Texas Ranch Office, Inc. ("Ranch Office," "we," "us," or "our") is committed to protecting the privacy and personal information of our members, prospective members, website visitors, and anyone who communicates with us. This Privacy Policy describes what data we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Membership Information: Organization name, membership type, start date, billing details, and payment method.
• Communications: Records of emails, phone calls, and text messages (SMS) exchanged between you and our team, including messages sent through our automated and staff-managed communication systems.
• Usage Information: Key card access logs, guest registrations, meeting room bookings, and member portal activity.
• Website Information: IP address, browser type, pages visited, and cookies when you visit our website.
• Video Surveillance: As noted in our Membership Agreement, our spaces are subject to 24-hour video surveillance for the safety and security of all members, guests, and staff.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our coworking services and membership benefits.
• To process payments, invoices, and membership-related transactions.
• To communicate with you about your membership, including service updates, billing, maintenance requests, and operational notices.
• To send and receive text messages (SMS) related to tenant maintenance requests, service inquiries, contractor coordination, and other operational communications. Text messages are used solely for membership and facility-related communications — never for marketing purposes.
• To respond to your inquiries, requests, and support needs.
• To ensure the safety and security of our spaces and members.
• To comply with legal obligations and enforce our agreements.

3. Text Messaging (SMS) Communications

Ranch Office may use text messaging (SMS) to communicate with members and tenants regarding:

• Maintenance requests and status updates (e.g., "Our team is on its way to address your HVAC issue.")
• Facility inquiries and responses
• Contractor scheduling and coordination
• Urgent operational notices affecting your workspace

We do not use text messaging for marketing, advertising, or promotional purposes. Text messages are limited to operational and service-related communications directly relevant to your membership and workspace.

By providing your phone number and signing your Membership Agreement, you consent to receiving these operational text messages. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at the information below. Message and data rates may apply. Message frequency varies based on your service interactions.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service Providers: With vendors and contractors who perform services on our behalf (e.g., maintenance contractors, payment processors, communication platforms) and who are bound by confidentiality obligations.
• Member Directory: Your name and organization may appear in the Ranch Office Member Network, as described in your Membership Agreement. You may contact us to limit your profile visibility.
• Legal Compliance: When required by law, regulation, legal process, or governmental request.
• Safety: To protect the rights, property, or safety of Ranch Office, our members, or others.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your membership is active and for a reasonable period thereafter as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to our legal obligations and legitimate business needs.
• Opt out of text message communications by replying STOP.
• Contact us with questions or concerns about your data.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date above. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us